Harman Autonomous Vehicle Control
Designing a collaborative control for human and artificial intelligence
Prompt
Harman International, a Samsung company, engaged the Carnegie Mellon Human-Computer Interaction Institute to improve the user experience of autonomous vehicles.
My Role
· Lead Interaction Designer
· Hand-sketched interaction design concepts, proposed to team.
· Created high fidelity interactions in Framer.
· Designed Wizard of Oz driving experiment.
*A greater focus on my individual contributions to this project can be found in the next case study.
Methods
Wizard of Oz Experiment that simulated the experience of being in an autonomous vehicle by obscuring the driver.
User Interviews with Tesla Owners and car enthusiasts.
Affinity Diagramming revealed patterns in our data and actionable insights
Creative Matrix comparing Harman's technical capabilities and our areas of focus found in the affinity.
BodyStorming led to the testing of ergonomic and interactions for the in-vehicle context.
Driving Simulator + Usability Testing were used together to test new interaction concepts.
The Solution
· A UX concept in which the vehicle cockpit is a bridge for collaboration between the the vehicle's AI and the the control of the human driver.
· A curved screen interface that embodies the dichotomy of joint decision making with the vehicle.
· Interactions designed for a curved screen that empower the user with agency at key moments throughout the drive.
The Prototype
The team created a curved surface interface, employing rear projection and hand tracking, which manipulated a driving simulator in real time.
The prototype was used to validate our interaction design concepts in the highest fidelity possible. A video of the prototype is below.
Design for Semi-Autonomy
The Folk Model of Self-Driving Vehicles
Through research we discovered a commonly oversimplified view of autonomy, also called a folk model. The misconception is that autonomy is binary.
In other words, there is only manual driving and full autonomy - and nothing in between.
A common misconception is that driving is either fully automated or fully manual.
Self-Driving Today Requires Sustained Vigilance
in reality, autonomous driving is somewhere in the middle: Some of the mental work is taken off the hands of the human driver, but even so, they have to supervise the vehicle and be prepared to take back control.
Humans perform poorly in tasks of sustained vigilance.
Gradually Achieving Full Autonomy
Technology is gradually shifting towards vehicles that can handle every possible situation without the need for human supervision or intervention.
That shift is occurring over time, as AI masters more of the multitude of tasks involved in driving.
Artificial intelligence is still progressing towards enabling full autonomy
Human vs AI responsibility Over Time
Where We Are Today: Tesla AutoPilot
The Next 5-10 Years - Our Target
Our Problem Space: Levels 2-4
We concluded through secondary research, and discussions with experts that there was an opportunity to design for semi-autonomous vehicles over the next 5-10 years.
OEM's investments in teleoperations speak to to difficulty of achieving full autonomy.
Collecting Data
Dealing With an Open-Ended Problem
Our prompt put very few constraints on the scope of our efforts. Grouping the questions we had about designing for AV's made a seemingly infinite domain much more approachable.
Listing, then grouping our questions about AV's yiedled areas for further research.
User Interviews: Tesla Drivers and Car Enthusiasts
The closest thing available to a user of a semi-autonomous vehicle was Tesla Owner who engages AutoPilot.
At the same time, car enthusiasts helped us understand the aspects the driving experience with which autonomy could actually interfere, and those which it could enhance.
Our question categories informed the focus of our interviews with Tesla drivers.
Wizard of Oz Study
Our Wizard of Oz study sought to probe attitudes about self-driving while identifying specific use cases for which to design.
The study followed a strict protocol from start to finish while recording both the road and the participant.
Most participants believed they were in a self-driving vehicle.
Experiment Setup
Experiment Protocol: Capturing Driving Use Cases
Data into Insights
Affinity Diagramming to Find Patterns
With the luxury of a lengthy discovery period, the team was able to embark on creating an affinity diagram together for all of our data.
The process of sifting through the data as a team was as valuable as the groupings that we identified in the data.
We coded interview and Wizard of Oz responses into individual data points.
Areas of Exploration
By jointly analyzing the data bottom-up, the team naturally came to 6 areas we believed could meaningfully impact the User Experience of Autonomous Vehicles.
The most salient patterns in our data became "how might we" statements that merited further exploration.
Brainstorming and Validating
Generating Concepts
We next created a matrix in which Harman's technology intersected with our area of exploration. Those ideas were further explored validates through rough prototypes tested on users.